OWNERSHIP INTELLIGENCE · FIELD GUIDE 07
Worried about your mortgage? Act before options narrow.
A direct route to help, the information to prepare and questions to ask your servicer.
Your first three steps
Time-sensitive?
If a foreclosure sale is imminent or you have legal papers, seek legal help promptly. Start with the official assistance routes below; do not wait for a real estate appointment.
Contact your mortgage servicer promptly
Use the contact on your mortgage statement. Explain the hardship and whether you expect it to be temporary. Ask how to apply for mortgage assistance and whether any foreclosure referral or sale is scheduled.
Work with a HUD-approved housing counselor
Use the official HUD or CFPB resources below to find a counselor. They can help you understand the process and options your servicer may offer. Assistance from your servicer or a HUD-approved counselor is available without paying a foreclosure-rescue company.
Organise the application and every deadline
Gather the documents your servicer requests. Keep submission records, correspondence and a call log. If you have legal papers or an imminent foreclosure, seek legal help promptly. Reading this guide or contacting an agent does not stop a foreclosure.
Information to gather
- Mortgage statement and notices received
- Income, expenses and hardship information
- Assistance application and supporting documents
- Copies of submissions, dates and contact records
Options to compare
| Temporary relief | Ask about forbearance or a repayment plan and how any deferred amount would be repaid. |
|---|---|
| Longer-term adjustment | Ask whether modification or another solution is available for your loan and circumstances. |
| An exit if needed | Discuss sale, short sale or other routes with the servicer and appropriate advisors. Eligibility and consequences differ. |
Who can help?
Start with your servicer and a HUD-approved counselor. Nana can discuss property sale scenarios if you want that information; a sale is not the only possible route.
Sources and further reading
The linked official or original resources give further detail. Check current requirements and get property-specific professional advice before acting.
